Coronavirus update & general information.

02/11/2020

BUSINESS AS USUAL

We're open for business as usual.

As the whole of the UK heads into another lockdown we wanted to let you know it is business as usual at Fire Label.

We will continue to offer the same levels of service that our Customers have come to expect from us. Whilst, making sure our customer service and warehouse team are operating in a safe and socially distanced way!

DELIVERY TIMES

We are currently offering a 1-2 day delivery service.

15/07/2020

We are currently experiencing huge demand for plain garments and face coverings. Our warehouse staff are operating with a more limited team than usual, whilst adhering to government guidelines, regarding social distancing. This limited team and the new measures that are in place means we are currently not able to offer a Next Day Delivery service.

DELIVERY TIMES FOR NEW ORDERS PLACED:

1-2 WORKING DAYS

As soon as your order is out for delivery you will receive tracking from DPD in the usual way.

We have made some important changes to improve the safety for our whole team and we are able to accept online orders for plain garments. Going forward we will no longer be offering customisation of any garments, including garment finishing and the manufacture of woven labels.

As always our main focus is to offer outstanding customer service, quality products and fast delivery. 

Hopefully we can answer some of your important questions below:

Is your customer service team fully operational?

Our customer service team is fully operational and we aim to respond to all email enquiries within 1 hour during usual business hours.

Are your phone lines open?

Our phone lines are currently closed so please email all enquiries to: info@firelabel.co.uk 
If you would like us to call you please send us an email request and one of our customer service team will call you back as quickly as possible.

Will you be accepting orders for custom clothing?

Going forward we will no longer be offering any customisation of clothing. We will continue to offer online orders for plain garments.

What shipping options are available?

Due to the additional safety measures that have been put in place we will only be offering 1-3 days shipments at this current time. As soon as it is safe to get back to next day delivery we of course will.

How safe are your deliveries?

All deliveries will be made by DPD who have improved their contact free delivery process. You will not be asked to sign the handheld device and the DPD drivers will take a photo of the parcel at the point of delivery.

What about returns?

Our 28 day returns policy will be operating as usual. If you are unable to take your parcel to be returned due to restrictions please request a Returns Authorisation in the usual way via email within 14 days from delivery. We will honour the return and refund once you are able to send the items back to us.

Will I receive tracking details?

You will receive DPD tracking via email and text in the usual way.