FAQs

There is no minimum order on our website.

There is no minimum order on our website so you are able to order single garments via the website.

Yes, we offer the following bulk order discounts:

Order £100+ vat - GET 10% OFF
Order £250+ vat - GET 15% OFF
Order £500+ vat - GET 25% OFF

We're afraid you aren't able to collect the garments from us. All orders are delivered by couriers and tracking will be provided. Someone will need to sign for the shipment on delivery.

We do not offer a customisation service but we can deliver next working day to the printer or embroiderer you choose.

We are not affiliated with any printers or companies who provide customisation but once you have sourced a company to do this, we can deliver to them next working day.

Please see our delivery page for current service options. Delivery

Please see our delivery page for current service options. Delivery

All orders over £50+vat are delivered free of charge to UK addresses.

Yes, we deliver worldwide. More information on international delivery can be found here

Unfortunately, we are unable to deliver to PO boxes.

We will send you tracking via email and text message so you know exactly when your parcel will arrive.

The courier will attempt delivery 3 times before the order is returned to us or left at your local pick up shop. So, if you’re not going to be in don’t worry the courier will come back the next day. Alternatively, when you receive the tracking from the courier there will be several delivery options such as ‘deliver to a neighbour’ or ‘leave in a safe place’.

We are sorry that this has happened. Please get in touch straight away with our customer service team and they will be able to rectify this for you as quickly as possible. Contact Us

If you are unable to log into your account we will send you an access code to your registered email address. I you're still having issues please contact our Customer Service team who'll be happy to help. Contact Us

Yes, please get in touch within 14 days of your order being received so that we can issue your returns authorisation. Your returns authorisation needs to be included with the returned items. All items need to be returned in a re-saleable condition within 28 days of delivery. Please note we do not cover the cost of returning the items to us. Our full returns policy can be found here.

Please return you order to the following address:

Fire Label
Unit 9 Goodwood Road
Keytec 7 Business Park
Pershore
Worcestershire
WR10 2JL

The following items cannot be returned: Face masks & coverings, underwear, clearance items, any items that have been customised in any way, print & embroidery supplies, items that are sealed for hygiene reasons.

We will notify you by email once your returns have been received. After they have been checked by one of our team we will process your refund. We aim to complete all of this within 5 days but this is usually much quicker.

Please log in to your account and all of your orders and Invoices will be visible.

Yes. All of the products we sell are manufactured by wholesale brands and are designed to be sold on. Feel free to customise or re-label the garments and sell them on as part of your brand.