Delivery, Returns & Refunds

Christmas Despatch Dates

Friday 20th Dec - Order cut off 5pm. Last day for pre Christmas delivery. Please choose next working day delivery service.

Monday 23rd Dec - Orders will be despatched 27th December.

Tuesday 24th December - CLOSED Orders will be despatched 27th December.

Wednesday 25th December - CLOSED Orders will be despatched 27th December.

Thursday 26th December - CLOSED Orders will be despatched 27th December.

Friday 27th December - Open 10am-4pm - Order cut off 4pm.

Monday 30th December - Open 10am-4pm - Order cut off 4pm.

Tuesday 31st December - CLOSED Orders will be despatched 2nd January.

Wednesday 1st January - CLOSED Orders will be despatched 2nd January.

Thursday 2nd January - Open as normal - Order cut off 5pm.

All International orders placed after 5pm Friday 20th December will be despatched from the 2nd January.

United Kingdom 
Orders Over £90+vat - Next Working Day Service - FREE OF CHARGE
Orders Under £90+vat - 2 Day Service - £4.50 / Next Day Service  - £7.50
All Orders - Before 12 Service - £12.50 
All Orders - Saturday Service - £12.50

Scottish Highlands and Islands, Isle Of Man - 2 Day Service - £15.00

Northern Ireland - 2 Day Service - £12.50

Republic Of Ireland - 2 Day Service - £10.00 per box

Channel Islands 2-3 Days - £25.00

Zone 1 France, Belgium, Germany, Luxembourg, Netherlands 2 Days - £10.00 per box

Zone 2 Austria, Denmark 3 Days - £17.50 per box

Zone 3 Italy, Spain, Czech Republic, Slovakia 4 Days - £20.00 per box

Zone 4 Sweden, Portugal, Finland, Poland, Croatia, Estonia, Hungary, Slovenia 4-5 Days - £25.00 per box

Zone 5 Norway, Switzerland 3-7 Days - £25.00 per box

Rest of the World Price on application 

Plain Garments

UK orders received before 5pm are despatched the same day, Monday to Friday. Orders received after 5pm are despatched next working day.

International orders are despatched the next working day.

Standard deliveries are made Monday to Friday.

We do not despatch on weekends and bank holidays.

Customised Garments

Production time:

Orders without relabelling, 10 working days.

Orders with stock labels, 10-14 working days.
Orders with label manufacture, 21 working days.

All above from approval of visual proof.

We will advise you of your delivery date.

All orders require a signature.

RETURNS

As we are a business to business supplier the distance selling regulations do not apply. However, we do offer the following returns policy.

Plain Garments

Can be returned to us within 14 days of delivery for a refund.

If the items are unwanted we will not refund the original delivery charge.

Return postage is at the customer's expense and all returned items must be in original packaging and in re-saleable condition.

Returns will not be accepted without a returns authorisation, so please contact info@firelabel.co.uk for your authorisation.

Customised Garments

You must notify us of any faulty garments within 3 days of delivery. We will then rectify any problems found with the customisation or replace the items.

A refund will only be made if the issues cannot be rectified. Refunds will only apply to the faulty garments - we will not refund for the entire customised order.

We do not accept returns on customised items for any other reason.

A handling fee of 15% will be charged if the order is cancelled or garments are changed after your proof has been approved.

REFUNDS

We will notify you by email once your returns have been received.

After they have been checked by one of our team we will process your refund. 

We aim to complete all of this within 5 days.

Your refund will be made by the original payment method. Please be aware that it may take a few days for your refund to appear depending on your bank.