Delivery, Returns & Refunds
FREE UK TWO DAY DELIVERY
On orders over £75+vat.
Order by 6pm Mon-Fri.
Exclusions apply, see below.
United Kingdom
Our next day service is temporarily suspended. All orders will go out on our two day service.
Orders Over £75+vat - Next Working Day Service - FREE OF CHARGE
Orders Under £75+vat - 2 Day Service - £3.99 / Next Day Service - £5.99
All Orders - Before 12 Service - £12.50
All Orders - Saturday Service - £12.50
Scottish Highlands and Islands, Isle Of Man - 2 Day Service - £15.00
Northern Ireland - 2 Day Service - £12.50
Republic Of Ireland - 2 Day Service - £10.00 per box
Channel Islands 2-3 Days - £25.00
Zone 1 France, Belgium, Germany, Luxembourg, Netherlands 2 Days - £10.00 per box
Zone 2 Austria, Denmark 3 Days - £17.50 per box
Zone 3 Italy, Spain, Czech Republic, Slovakia 4 Days - £20.00 per box
Zone 4 Sweden, Portugal, Finland, Poland, Croatia, Estonia, Hungary, Slovenia 4-5 Days - £25.00 per box
Zone 5 Norway, Switzerland 3-7 Days - £25.00 per box
Rest of the World Price on application
Plain Garments
UK orders received before 6pm are despatched the same day, Monday to Friday. Orders received after 6pm are despatched next working day.
International orders are despatched the next working day.
Standard deliveries are made Monday to Friday.
We do not despatch on weekends and bank holidays.
Customised Garments
Production time:
Orders without relabelling, 10 working days.
Orders with stock labels, 10-14 working days.
Orders with label manufacture, 21 working days.
All above from approval of visual proof.
We will advise you of your delivery date.
All orders require a signature.
RETURNS
As we are a business to business supplier the distance selling regulations do not apply. However, we do offer the following returns policy.
Plain Garments
Can be returned to us within 14 days of delivery for a refund.
If the items are unwanted we will not refund the original delivery charge.
Return postage is at the customer's expense and all returned items must be in original packaging and in re-saleable condition.
Returns will not be accepted without a returns authorisation, so please contact info@firelabel.co.uk for your authorisation.
Customised Garments
You must notify us of any faulty garments within 3 days of delivery. We will then rectify any problems found with the customisation or replace the items.
A refund will only be made if the issues cannot be rectified. Refunds will only apply to the faulty garments - we will not refund for the entire customised order.
We do not accept returns on customised items for any other reason.
A handling fee of 15% will be charged if the order is cancelled or garments are changed after your proof has been approved.
REFUNDS
We will notify you by email once your returns have been received.
After they have been checked by one of our team we will process your refund.
We aim to complete all of this within 5 days.
Your refund will be made by the original payment method. Please be aware that it may take a few days for your refund to appear depending on your bank.