Returns and Faulty Items Policy
If you have received a faulty or incorrect item, please contact our Customer Service team within 48 hours of delivery. We will be happy to assist in resolving the issue promptly.
For all other return requests, please log into your account and use the self serve returns. Your returns authorisation must be included with the returned items.
All returns must be received within 28 days of delivery and in a resalable condition.
Please note that we do not offer a free returns service. We recommend using a tracked and signed-for delivery method to ensure safe return of your items.
Delivery surcharges for express or priority shipping are considered optional and are non-refundable. Returns will not be accepted without a valid returns authorisation.
Non-Returnable Items
The following items are non-returnable for hygiene and safety reasons:
- Face masks and face coverings
- Underwear
- Clearance or sale items
- Customised or personalised items
- Sealed items that have been opened
Returns Processing and Refunds
You will receive an email notification once your returned items have been received.
Following inspection by our team, your refund will be processed. We aim to complete this process within 5 working days.
Refunds will be issued to the original method of payment. Please note that processing times may vary depending on your bank or payment provider.