About Us

Our Mission

To offer great customer service and quality products. All the time, every time.

Who We Are and What We Do

We are a family owned and operated business to business supplier that offers endless possibilities for the supply of wholesale promotional clothing and merchandise from a wide selection of products.

With over 50 years combined experience in the supply of textiles, garment sales & marketing, screen printing, embroidery, garment finishing and promotional merchandising, we are perfectly placed to advise our customers.

We work with a network of well respected and varied contract suppliers, most of whom are ISO and Sedex accredited.We have a fully trained team of Account Managers, Administration Support Staff and Graphic Artists working closely with our customers to provide the best product for their requirements. We also provide Apprenticeships in Customer Service, Administration and Graphics.

We believe that good client relationships coupled with quality goods and services are the building blocks to your success

UK Based Customer Service

We are all about customer service and want to make sure you get exactly what you need. Our highly trained Customer Service Team are on hand to deal with day to day sales and delivery enquiries.

Whilst our knowledgeable Account Managers are available to answer the most challenging of questions you might have about products and customisation processes. In the unlikely event that a problem occurs the team are always on hand to deal with it quickly and efficiently.

We always aim to answer the phone within 2-3 rings and answer all initial enquiries within 2-4 hours because we know that your time is valuable.

Our Code of Ethics

Our Code of Business Ethics and Conduct is addressed to every member of the Fire Label team, regardless of role. Each team member must conduct their affairs with uncompromising honesty and integrity. The same high standards relate to both business and personal ethics and each team member is required to adhere to the highest possible standards at all times. Each team member must respect the rights of fellow employees and third parties, be honest and ethical when dealing with other team members, customers and suppliers, and treat everyone correctly each time and every time you have dealings with them.

General Office Protocols

Office protocols are attitudes, etiquettes and guidelines suggesting how the team should behave to make Fire Label a great place for everyone to work, and a great place for our customers and suppliers to visit.

Etiquette

Office Etiquette is about being respectful and courteous to customers, co-workers, suppliers, and on-site contractors.